LeoPets

Häufig gestellte Fragen (FAQ) & unsere Antworten

General questions

You can reach the LeoPets Service Team either via the contact form on our website, in writing by e-mail (support@leopets.de) or by telephone from Mon.-Fri. 8:30 – 17:30 on +49 (0)176 62341326.

LeoPets products are sold exclusively through our premium retail partners (see Find a retailer) or our webshop.

Yes, we help animals in need and support several animal shelters in Portugal. Our help includes providing food and medicine to give the animals the best possible care. Through these initiatives, we want to make a positive contribution to animal welfare and ensure that animals in need receive the support they urgently require.

At LeoPets we take the protection and security of your personal data very seriously. Our aim is to be as open and transparent as possible. Therefore, you should know how we collect your personal data, how it is used and with whom it may be shared. You can find more information on this in our privacy policy, which complies with the rules of the European Union’s General Data Protection Regulation (GDPR). If you have any further questions, simply send us an email to privacy@leopets.de.

Our brand stands for high-quality products that are manufactured with care and passion. We attach great importance to quality, sustainability and timeless design. Our aim is to offer you products that are not only functional, but also aesthetically pleasing and long-lasting.

Questions about the webshop

To check the availability of an item, simply take a look at the product page. You will find the current availability indicator next to the product image. If the item is in stock, it will be marked as “in stock”. For out-of-stock items, you will find information on expected availability or a notification option to be informed as soon as the item is available again.

LeoPets products are sold exclusively through our premium retail partners (see Find a retailer) or our webshop.

We offer various payment options to make your purchase as convenient as possible. You can find detailed information on the payment methods offered here: Payment options.

If you wish to cancel or change your order, please contact our customer service as soon as possible. If the order has not yet been shipped, we can make adjustments or cancel the order. For orders that have already been shipped, you have the option to initiate a return as soon as you receive the package.

If your item arrives damaged, please contact our customer service immediately. Send us photos of the damaged item and the packaging so that we can check the damage. We will find a solution for you as quickly as possible, be it a replacement item or a refund.

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